FAQ
Products
Why you shouldn't buy this
We couldn't think of anything for this part, honest
How to recycle
Our 8oz tubes are 100% recyclable. When you’re done with your product, you can toss the tube right in your recycling bin.
Not ingredients
Sulfates, parabens
Our ingredients
The ingredients we use are the ones we think your hair needs. Seriously, that’s it.
Orders
Order status
All orders placed before 2 pm EST are processed on the same business day (excluding weekends and holidays). You will receive an email when your order is placed as well as a second email when your order is being shipped. If you’d like to check on your order status between this time frame, please email orders@fivewits.com with your order number.
Can I cancel or edit my order?
If you’d like to cancel or edit your order, please email orders@fivewits.com with your order number.
Return & refund policy
If you are not satisfied with your purchase, please email orders@fivewits.com within 30 days of your order date to request a refund and return.
Shipping
Where does Five Wits ship?
We currently ship throughout the United States. If you live internationally, you can send an email to inquiries@fivewits.com with your address and the products you’d like to order; we will then be able to provide a shipping quote via our third-party shipping company.
Shipping status
Once your order is fulfilled, you will receive an email with your tracking information. Please use this tracking number to check your shipping status. If you have any further questions, please email orders@fivewits.com.
How long does it take?
You should receive your order within a week of placing it with us online. Please feel free to email orders@fivewits.com with your order number if you’d like further information about where your order is.
Other
Where can I buy Five Wits products?
- Fellow Barber Williamsburg, Brooklyn, NY
- Fellow Barber Soho, NY NY
- Fellow Barber Hudson Yards, NY NY
- Fellow Barber Seaport, NY NY
- Fellow Barber Melrose, Los Angeles, CA
- Mains Hair Studio, Bellingham, WA
- Salon Works Studio, Santa Clarita, CA
- The Blackstones Collective, NY NY
- Untamed Barber, Rockwell, TX
Can I get samples?
At this time, we have sample packettes of our Moisture Shampoo, Hydrate Shampoo, and Hair Cream. If you’re an NYC local, you can come visit our sister store, The Blackstones Collective, and ask for samples. If you’re not in NYC, you can email inquiries@fivewits.com and we’d be happy to send you a sample packette of each product.
I want to stock Five Wits
Please email inquiries@fivewits.com for all wholesale inquiries.